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New Member

UCCMP 8 license

I am installing UCCMP 8 with UCCE8. I have finished the installation and can access web portal page. my question is should I upload all resources (agent, call types and Skills) to UCCMP using CSV files or the database importer Server should do it automatically.as i can not find any resources at UCCMP.

Also the connection manager show the attached

1 REPLY
Cisco Employee

UCCMP 8 license

Hi,

Refer the below link for configuring agent, call types and Skills etc..

http://www.cisco.com/en/US/docs/voice_ip_comm/cust_contact/contact_center/cisco_management_portal/cmp8_0/maintenance/guide/ccmp80am.pdf

Regards,

Gnaneswaran.

-pls rate helpful posts.

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