I hope I'm missing something because this seems too easy. How does the Supervisor see how many calls are waiting in queue in real time using Finesse? I tried to use the Queue Gadget URL but I'm thinking this is only for UCCE and not UCCX.
"In the default configuration this is not present in the supervisor view. You do have the ability to copy the related CUIC livedata gadget from the Agent’s view to the Supervisor visa the desktop layout in the Finesse Administration page."
So you have to take the gadget URL for the agent CSQ statistics and copy it into the Supervisor.
Thanks! I was encountering the same issue and couldn't figure out what I was missing. Copying the gadget from the 'Agent' section to the 'Supervisor' section, under the Queue Data tab, is what fixed it for me. Can't believe that was left out of Finesse by default!
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