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New Member

UCCX 10.0 Prompt Upload issue

                   Hi All,

I have configured UCCX System version: 10.0.1.10000-50 in our Lab.When i try to upload prompt i am getting attached error.can anyone pls help on this?

Regards,

Mukesh

18 REPLIES

UCCX 10.0 Prompt Upload issue

Hi,

apparently, the path length is too long. Did you try renaming the file and/or move it to a different directory? C:\temp\ would do.

G.

New Member

UCCX 10.0 Prompt Upload issue

Hi,

I tried to upload from C: drive but no luck then i tried it from D: drive from my laptop.its giving special character problem

Capture.JPG

UCCX 10.0 Prompt Upload issue

Hi,

I think I have seen this before and apparently, that was caused by a bug. Not sure about it though.

Has this ever worked before?

G.

New Member

UCCX 10.0 Prompt Upload issue

Hi Mukesh,

I have the exact same special character error message, but only in version 10. I can upload the same prompt from the same location to a version 9. Sorry I can't help you, but did you find a solution for the special character error message?

Thanks,

Attila

Cisco Employee

Hi Attlia,We are currently

Hi Attlia,

We are currently working on an issue with uploading prompts with the DE team. This seems to be causing different error messages in different environments.

As a workaround, please zip the prompt file and upload the zipped file and let me know how it goes.

Regards,

Arundeep

New Member

Hi Arundeep,

Hi Arundeep, zip file upload didn't work either. But as I mentioned earlier Firefox works so I guess it's something with IE. Regards, Attila
Cisco Employee

Thanks for the update Attila

Thanks for the update Attila.

Can you please let us know the IE version used for testing? IE 8 and IE 9 are the only supported versions in 10.x.

Regards,

Arundeep

New Member

It was IE version 11. I know

It was IE version 11. I know it's not supported but I always use IE with Cisco UC products and since it's there in Windows 8.1 at first I didn't realize that the browser is causing the problem. Regards, Attila
New Member

Did you ever reach a

Did you ever reach a resolution for this hitting the same thing on System version: 10.0.1.11001-37?

Thanks.

Never mind re-read the thread. Firefox works.

~~~ Rate helpful posts Blog - http://tripplehelix.net
Cisco Employee

Hi Attila,We have raised the

Hi Attila,

We have raised the following defect to address the issues on IE for the prompt upload:

CSCun86791

https://tools.cisco.com/bugsearch/bug/CSCun86791/?reffering_site=dumpcr

The defect says zipped prompts but the fix for the defect will include both zipped and normal prompts issues with IE.

This is fixed in 10.5.1 onwards.

Regards,

Arundeep

New Member

Hi Arundeep,

Hi Arundeep, thanks for the update, that's very kind of you. Regards, Attila
New Member

It also happened to me with

It also happened to me with IE 9. Zipping the file does not fix the problem and using Google Chrome also does not.

The only solution for me was using Mozilla Firefox, in my case version 31 worked fine.

This is a very annoying bug.

New Member

Exact same issue here in

Exact same issue here in version 10.

Did anyone figureout out to fix it ?

New Member

Este problema se resuelve

Este problema se resuelve Subiendo  los .WAV con el navegado de MOZILLA FireFox, ya que con el Navegador de Internet explorer da el error antes mencionados.

Esto lo aplicamos con la Version UCCX Version 10.0.1

New Member

Hi All,

Hi All, IE has issues, that's the reason. With Firefox for me it works like a charm. Use Firefox. By the way Chrome doesn't work either. Regards, Attila
New Member

True. That works in Firefox

True. That works in Firefox

Cisco Employee

Hi Mukesh,I think Gergely is

Hi Mukesh,

I think Gergely is talking about this defect:

https://tools.cisco.com/bugsearch/bug/CSCts62130

filename is truncated to 64 characters during script upload
CSCts62130
 
Symptom:
saved prompts/scripts unavailable or do not appear on application/script
management page when uploaded

Conditions:
prompt/script filename exceeds 64 characters
 
But this is not the case since the filename is quite small, moreover you are using CCX 10, try renaming the prompt to something else and try again.
 
HTH
 
Chuck
Cisco Employee

Mukesh,This is  Dev build of

Mukesh,

This is  Dev build of UCCX and used by the DE team only for testing and Development.

Having said that the FCS is 10.0.1.10000-56. Please work with this and let me know if you face the same issue.

If Yes, please try zipping the prompt file and then uploading the same.

Note: Ensure that you are using the right version of IE and Firefox while doing this. For details on versions, check compatibility matrix.

Regards,

Arundeep

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