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UCCX 10.5 Adbandoned Call Detail Report

Dear experts,

Is there any way to filter the captioned report by CSQ. As I remember the previous version can filter by CSQ but now it seems only have agent for fitler.

Thanks & regards,

Ben

2 REPLIES

I'm also looking for

I'm also looking for information regarding CUIC...

Super Bronze

HiIt's possible but the

Hi

It's possible but the report would need customising. That involves some SQL work, CUIC templating (requiring a copy of CUIC Premium) and so on.

Regards

Aaron

 

Aaron Please remember to rate helpful posts to identify useful responses, and mark 'Answered' if appropriate!
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