UCCX 10.5 / Finesse - Chat control Gadget does not loading

[Hugo Chevalier]

Hi,

I am curently testing UCCX 10.5 and finesse agent desktop I have a trouble with finesse :

I enable the Chat Control gadget in the desktop Layout but on the agent desktop, the gadget does not loading.

I see the grey bar and the loading icon but nothing happen

Any idea ?

Regards

Hugo Chevalier

[Arundeep Nagaraj]

Hi Hugo,

Can you send the modified Desktop layout and a screenshot of the issue. Also provide a screenshot of the Social Miner Configuration in the Chat Subsystem of the UCCX.

Regards,

Arundeep

[ice182_2 · Accepted solution]

What I found is you have to login via the URL, so instead of using the IP address to login (example: https://192.168.5.5:8445/desktop) you have to use the name of the UCCX server in the URL (example:https://uccxserver:8445/desktop).  The chat gadget is tied to the name of the UCCX server.

[Hugo Chevalier]

Hi arundn, I just uncomment the Chat Control part of the default desktop layout (find attached)

Find attached a screenshot of the SocialMiner Configuration in the UCCX and a screenshot of the chat control gadget fail

Hi ice182_2, Using DNS name solve the problem !

Thanks you !

Thanks for your help,

H.C

[Bekzod Fakhriddinov]

HI , is it required to have SocialMiner to run web chat function with UCCX and Cisco Finesse ? 

On the UCCX srnd web chat is separate from social miner , so I assume I can deploy web chat without social miner , correct? And Cisco Finesse document dont mention SocialMiner too... I am confused ..