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New Member

UCCX 10.5 / Finesse - Chat control Gadget does not loading

Hi,

I am curently testing UCCX 10.5 and finesse agent desktop I have a trouble with finesse :

I enable the Chat Control gadget in the desktop Layout but on the agent desktop, the gadget does not loading.

I see the grey bar and the loading icon but nothing happen

 

Any idea ?

 

Regards

 

Hugo Chevalier

Everyone's tags (1)
1 ACCEPTED SOLUTION

Accepted Solutions
New Member

What I found is you have to

What I found is you have to login via the URL, so instead of using the IP address to login (example: https://192.168.5.5:8445/desktop) you have to use the name of the UCCX server in the URL (example:https://uccxserver:8445/desktop).  The chat gadget is tied to the name of the UCCX server.

3 REPLIES
Cisco Employee

Hi Hugo,Can you send the

Hi Hugo,

Can you send the modified Desktop layout and a screenshot of the issue. Also provide a screenshot of the Social Miner Configuration in the Chat Subsystem of the UCCX.

Regards,

Arundeep

New Member

What I found is you have to

What I found is you have to login via the URL, so instead of using the IP address to login (example: https://192.168.5.5:8445/desktop) you have to use the name of the UCCX server in the URL (example:https://uccxserver:8445/desktop).  The chat gadget is tied to the name of the UCCX server.

New Member

 Hi arundn, I just uncomment

 

Hi arundn, I just uncomment the Chat Control part of the default desktop layout (find attached)

Find attached a screenshot of the SocialMiner Configuration in the UCCX and a screenshot of the chat control gadget fail

 

Hi ice182_2, Using DNS name solve the problem ! smiley

 

Thanks you !

Thanks for your help,

 

H.C

 

 

 

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