08-26-2014 09:53 AM - edited 03-14-2019 01:48 PM
Hi all,
We have recently upgraded to UCCX 10.5 and I'm playing around with finesse desktop.
Has anyone setup a widget for email yet? I cant find any documentation that would detail how to do this.
Similarly , in the CAD version - you had chat to other agents, as well integration with CUP server for non-agents presence - has anyone found a widget to get this added?
Thanks
Elena
08-28-2014 11:52 AM
Try to take a look at the 2Ring Finesse Gadgets. They have all what you are seeking regarding chat and presence
Regards
Ulrik
12-29-2014 02:28 AM
Hi,
regarding email channel, it came out with 10.6 UCCX version. It uses SocialMiner like webChat.
Rui
Find answers to your questions by entering keywords or phrases in the Search bar above. New here? Use these resources to familiarize yourself with the community: