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New Member

UCCX 10.5 finesse desktop + email and presence

Hi all,

 

We have recently upgraded to UCCX 10.5 and I'm playing around with finesse desktop.

 

Has anyone setup a widget for email yet? I cant find any documentation that would detail how to do this.

 

Similarly , in the CAD version - you had chat to other agents, as well integration with CUP server for non-agents presence - has anyone found a widget to get this added?

 

Thanks

Elena

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un
New Member

Try to take a look at the

Try to take a look at the 2Ring Finesse Gadgets. They have all what you are seeking regarding chat and presence

 

Regards

 

Ulrik

New Member

Hi,regarding email channel,

Hi,

regarding email channel, it came out with 10.6 UCCX version. It uses SocialMiner like webChat.

Rui

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