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New Member

UCCX 10.5 Mobile Skill Manager does not work

My supervisors cannot see any of their agents in the mobile skill manager (see atached screendump). I have checked the setup and it is OK. The supervisor can see and manage the agents in the Finesse client

It was working in UCCX ver 10

Is this a known bug ??

2 REPLIES
New Member

Hi,Just had a similar problem

Hi,

Just had a similar problem with UCCX 10.5.2.

Our usernames have upper-case letters in them (ex: "ABC123")

For some reason, skill manager allowed the login with the lower-case equivalent, but gave the error message you mentioned.

Login in with the exact username as solved our problem.

 

Eric

New Member

Eric,This fix worked for me. 

Eric,

This fix worked for me.  Odd that it allows you to log in both ways.  Thanks for posting!

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