Cisco Support Community
cancel
Showing results for 
Search instead for 
Did you mean: 
cancel
Community Member

UCCx 10.5 Silent Monitoring over WAN

I have a client that has agents in remote offices.  They are using UCCx 10.5 HA, split between two data centers.  MPLS network connecting all sites, bandwidth is not a concern.  Some agents are using Citrix XenDesktop, so CAD is being utilized over a Citrix terminal.  They want to start using Silent Monitoring on their agent calls.  Is there a way to make this work over the WAN?  

 

Thank you,

Ben

Everyone's tags (1)
204
Views
0
Helpful
0
Replies
CreatePlease to create content