I have a client that has agents in remote offices. They are using UCCx 10.5 HA, split between two data centers. MPLS network connecting all sites, bandwidth is not a concern. Some agents are using Citrix XenDesktop, so CAD is being utilized over a Citrix terminal. They want to start using Silent Monitoring on their agent calls. Is there a way to make this work over the WAN?
IntroductionCUCM Routing RulesDial String implementation PolicyCUCM Routing LogicSIP URI Call Routing Analysis+++ Case Study: 1 ++++++ Case Study: 2 +++Conclusion
Over the last few months, I have had the privilege of working on SI...
Are you getting this error “Installer User Interface Mode Not Supported. The installer cannot run in this UI mode. To specify the interface mode, use the -i command-line option, followed by the UI mode identifier. The value UI mode identifiers...