Re: UCCX 10.6 Resource Selection Criteria Most SKill
Thank you very much for your reply. If I configured as you recommended as below...
EN csq == EN Skill (5) & SP skill (5)
Jorge - EN Skill (5) & SP skill (10)
Michael - EN skill (10)
My question/concern is when there is no Spanish calls are in the queue, Michael is the one who is going to keep getting EN calls and Jorge will not get as much (means Jorge only receive EN calls when Michael is already on the EN call).
My ideal incoming calls order will be, while Spanish calls are in the queue, all SP calls go to Jorge and all EN calls go to Michael. When there is no SP calls in the queue, I would like both Michael and Jorge to take EN calls by longest available....
It is kind of mixing of skill set and longest available... I hope i didn't confused you by my call routing....
I'm not able to access my old voice mail messages all of a sudden. The recording says something like 'the message is currently not available'. This has never happened before in all the years I have been using this system. I have t...
If you have 2 ISR routers, one acting as Failover, do we need to have both the same number of SRST licenses on the 2 routers?
No. You will only need the SRST licenses on the primary router. Because this feature...
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