Hello I need help. I have cisco Unified CCX AdministrationSystem version: 10.0.1.11001-37But reports of live data or real time do not show, only shown page in black.I have this issuehttp://docwiki.cisco.com/wiki/Live_Data_reports_display_a_blank_pagecan anyone help me?Thanks.
Did you check your DNS settings?
- Forward and reverse DNS lookup of the Unified CCX server is not working on the device from which the reports are accessed.
I was able to resolve by going through and updating IE settings.
could you please explain how you resolved it by updating IE setting?
We matched the IE settings on the problematic PC to the following, and it worked after that.
Try to login by using account other than application user. Hope it will work fine.
Please, try this https://supportforums.cisco.com/document/12340701/uccx-10x-issue-accessing-cuic-live-data-report
please verify if java is installed on your pc and enale access on ccx from java setting;
if you are not on the same network verify DNS resolution.
This issue for me was resolved by turning off the Diffie-Heilman settings in the browser. Using the disabel-dhe addon in firefox helped to accomplish this.