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New Member

UCCX 10 and Cisco Finesse

I upgraded the UCCX to version 10.

As I know, the Cisco Finesse is coresident in the virtual machine.

I can´t activate the Cisco Finesse Service!!!  Can you help me with this? I don´t know what else to do!

Regards.

4 REPLIES
Hall of Fame Super Silver

UCCX 10 and Cisco Finesse

Yes, it is on the same server.

Did you issue "utils uccx finesse activate" from CLI on both nodes (if you have HA)?

Chris

New Member

Question.

Question.

My predesessor decided to just run the Cisco Finesse Services on the UCCX PUB and not the UCCX SUB.  I would like to activate the Cisco Finesse SErvices on the UCCX SUB for redundancy and HA.  Can I run the "utils uccx finesse activate" command on the UCCX SUB without interupting the call center agents currently logged into Cisco Finesse?

Please let me know.

Hall of Fame Super Silver

You can issue the command at

You can issue the command at any time, but the server will need to be rebooted:

http://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cust_contact/contact_center/crs/express_10_5/config/guides/UCCX_BK_U9F91527_00_unified-ccx-administration-guide-release-10-5/UCCX_BK_U9F91527_00_unified-ccx-administration-guide-release_chapter_010110.html

If your HA server is not curretnly master for any processes you can reboot it at any time if your company's change control policy allows you to.

New Member

Thank you for the quick

Thank you for the quick advise.

Excellent.

Nelson Torres

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