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UCCX 10 - Callback Timeout Issue

We have a Callback function for our customer, the issue we have is, if the Callback number stays in the system for more than couple of hours (I do not know exactly how long), it goes dissaper from the system.

 

I increased the Max Number of Executed Steps*    to 5000

also increased the Default Session Timeout*    to 1000

 

still no luck? do I need to restart the system in order to changes take effect?

 

Thanks,

 

HM

1 REPLY
Cisco Employee

Hi Hamed, Its not recommend

Hi Hamed,

 

Its not recommend to change the default system parameter . because it will increase load on server .

If call is failing after executing 1000 steps then you might need to do some changes in script . Like redirecting the call to some other number .

 

Regards

Ravi

 

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