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New Member

UCCX 10 CUIC Live Data Question

Working on a new deployment for UCCX 10. I'm trying to create a dashboard with the live data that's available now on this version. I'm logged in using the Application Admin account. However, each time I try and run any of the Live Data (Agent or Supervisor), it comes back with "Authentication Failed. Contact Administrator". If I try and log in as a Supervisor, the reports run fine. Is this expected behavior? I would have thought you can run real time reports with the AppAdmin account.

Also, is the AppAdmin the only user that can create a new Dashboard? Looks like other users can only "add" to the existing dashboard. Just wanted to verify this is how it's supposed to be. THanks.

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New Member

nno solution?

nno solution?

New Member

If no report execution is

If no report execution is possible due of "Authentication failed. Contact administrator" please check the following:

Login to CCX Administration => Tools => Password Management and set a new password for the Historical Report User. Save.

 

Login to Finesse => Data Sources. Check if the row "UCCX" is online. If not, set the same password as before to uccxhruser.

Maybe you have to restart some services. I don´s know wich, so boot the machine.

Tested with release 10.5.1.10000-24

Hi, Yeah, This is an expected

Hi,

 

Yeah, This is an expected behavior. Realtime reports in UCCX 10 can only be run by a supervisor with CUIC login.

Yeah, the UCCX appadmin can only do the Dashboard as well.

Thanks,

Jayadurai

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