Working on a new deployment for UCCX 10. I'm trying to create a dashboard with the live data that's available now on this version. I'm logged in using the Application Admin account. However, each time I try and run any of the Live Data (Agent or Supervisor), it comes back with "Authentication Failed. Contact Administrator". If I try and log in as a Supervisor, the reports run fine. Is this expected behavior? I would have thought you can run real time reports with the AppAdmin account.
Also, is the AppAdmin the only user that can create a new Dashboard? Looks like other users can only "add" to the existing dashboard. Just wanted to verify this is how it's supposed to be. THanks.
SIP traces provide key information in troubleshooting SIP Trunks, SIP
endpoints and other SIP related issues. Even though these traces are in
clear text, these texts can be gibberish unless you understand fully
what they mean. This document attempts to br...
Please find the attached HTML document, download and open it on your PC.
This provides an easy to use form where you simply answer a few
questions and it will render the proper jabber-config.xml file for you
to copy/paste. There is built in logic to verif...
CUCM Database Replication is an area in which Cisco customers and
partners have asked for more in-depth training in being able to properly
assess a replication problem and potentially resolve an issue without
involving TAC. This document discusses the bas...