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UCCX 10 finesse: Post Call Survey

Hello everyone

Before,when my customer used CAD as agent desktop,if the agent want to launch a post call survey,agent can press a customized button on  CAD whcih contained the function of launcing a blind transfer the call to a Survey script.

However,I find the function is missing when using UCCX finesse as agent desktop,which postone the plan to migaration from CAD to Finesse.

My question:Is there any workaround?

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New Member

I have exactly the same issue

I have exactly the same issue, we upgraded to Finesse and now I cannot find the way to configure it.

Agent used to press end and the calls transfered to the post survey, now after upgrade to Finesse no way to do it!!!

HM

 

 

Just in case you didn't hear,

Just in case you didn't hear, they added this in UCCX 11. https://supportforums.cisco.com/discussion/12677456/uccx-11-post-call-treatment-how-does-it-work

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