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Community Member

UCCX 10x CAD Multline Support

Can someone tell me if UCCX 10x supports multiline on CAD agents, where agent state is tied to all configured DNs?

 

Thanks,

 

Brian

4 REPLIES
Bronze

Hello, Brian. Let me help you

Hello, Brian. Let me help you look into that. May I know what is the current version of your UCCX? Or is it already 10? Feel free to send me an e-mail (adaw@cisco.com), if you have additional concerns. Kind regards. 

Community Member

It's a new installation.

It's a new installation. Client is licensed for 8.5, but we anticipate upgrading to 9/10 or 10.5 depending on a review of pros-cons.  NO Finesse though ... client's browser deployment and call recording solution conflicts with this option.

 

 

Bronze

Got it. That is good, since

Got it. That is good, since UCCX Version 10.X does not support the use of both CAD and Finesse clients for logged-in agents (it can only be either one). Still looking for multi-line support for CAD, though. I am currently looking at this reference: (http://www.cisco.com/c/en/us/support/docs/customer-collaboration/unified-contact-center-express/116797-technote-uccx-00.html).

You mentioned this is for your client, would you happen to be a Cisco partner company or vendor/re-seller?

Kind regards,

Community Member

Partner company

Partner company

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