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New Member

UCCX 11.5 Error while performing the operation. Please look into logs for more information.

Dear All,

we have CUCM 11.5.1.10000-6 and UCCX 11.5.1.10000-61 in lab environment when I try to create CCG they give me this error "Error while performing the operation. Please look into logs for more information.".

I check the computability matrix, JTAPI resync it's fine ?

any idea ?

Regards,

Ahmad Kefaya

  • Contact Center
2 REPLIES
Cisco Employee

Hello, 

Hello, 

For how long your LAB is been running? Over 60 days possibly?

If we are we using the Demo licensing on CUCM , there is a chance Licensing is restricting the creation of CTI ports. 

Have you rebooted the CUCM server? every time you reboot  1 day  grace period become available.

 

Otherwise is likely we are hitting this defect: 

https://bst.cloudapps.cisco.com/bugsearch/bug/CSCup71611/?referring_site=bugquickviewredir 

New Member

Hello,

Hello,

thank you for your replay.

it's fresh installation and it's working with premium license in both server "CUCM and UCCX".

for the bug that you mention I see that this bug is fixed in version 11.5.

I deleted UCCX 11.5 and install 11.0 and it's working fine.

Regards,

Ahmad Kefaya

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