UCCX 11.5 Error while performing the operation. Please look into logs for more information.

[Ahmad Kefaya]

Dear All,

we have CUCM 11.5.1.10000-6 and UCCX 11.5.1.10000-61 in lab environment when I try to create CCG they give me this error "Error while performing the operation. Please look into logs for more information.".

I check the computability matrix, JTAPI resync it's fine ?

any idea ?

Regards,

Ahmad Kefaya

[luhidalg]

Hello, 

For how long your LAB is been running? Over 60 days possibly?

If we are we using the Demo licensing on CUCM , there is a chance Licensing is restricting the creation of CTI ports. 

Have you rebooted the CUCM server? every time you reboot  1 day  grace period become available.

Otherwise is likely we are hitting this defect: 

https://bst.cloudapps.cisco.com/bugsearch/bug/CSCup71611/?referring_site=bugquickviewredir 

[Ahmad Kefaya]

Hello,

thank you for your replay.

it's fresh installation and it's working with premium license in both server "CUCM and UCCX".

for the bug that you mention I see that this bug is fixed in version 11.5.

I deleted UCCX 11.5 and install 11.0 and it's working fine.

Regards,

Ahmad Kefaya