UCCX 11 override still_there.wav File

[saleem pc]

Hello,

I have a requirement to override systemdefault timeout prompt still_there.wav with recorded prompt. Please explain how i can do that

Thanks

Saleem 

[seanvaid]

Yes, very easily.

https://bst.cloudapps.cisco.com/bugsearch/bug/CSCty67275/?referring_site=bugquickviewredir

Let me know if any parts of that explanation confuse you and I can try and clear it up. 

[saleem pc]

Hi Sean,

I tried the solution, but no luck. I need to replace the still_there.wav prompt with a silent audio for menu option if the user doesn't  press anything. We are using default language en_US

1) Recorded your replacement prompt silent audio, similar to regular prompt message  u-law 8000Hz 64kbps mono
2) In AppAdmin under Applications > Prompt Management, choose the en_US language folder. 
3) Inside of the en_US folder, create 2 another folder named "UserDialog" and "SNU"
4) Inside both folder, upload the silent prompt file "still_there.wav"

[saleem pc]

I refer below link for en_US repository

https://supportforums.cisco.com/document/53326/contact-center-express-system-prompt-repository-details

[seanvaid]

Something might be screwed up with the folders.. maybe spelling?

Can you trythe ICDWelcome configuration as demonstrated in the bug I initially posted?

[Deepak Rawat]

Did you change User Prompts override System Prompts" parameter. (Make sure to do this on both servers if its an HA cluster). At times, you might need to restart CCX Engine for this to take effect. Refer below:

https://supportforums.cisco.com/discussion/13030251/uccx-can-we-change-uccx-system-default-promplts

Regards

Deepak

[Joshua Nordquist · Accepted solution]

Saleem,

If I am understanding the issue correctly you could just set the Maximum Retries to "0" and set the timeout to something like "3" on the Menu. Then you can set a "Start" flag at the beginning of the menu above the and an IF step with a counter on retries. picture below.

This would in essence just be bypassing that message though.

[seanvaid]

Agreed, this is definitely the superior way to set it up.