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UCCX 4.5 Voip Monitor service throws errors

FATAL FCVMS112 splk_pcap_open_live() failed. errorBuf = Error

opening adapter: Access is denied.

These errors repeat until the server eventually runs out of resources.

The CAD service manual shows this error caused by the Voip monitor service trying to access a new NIC on the server.

This server has the first NIC disabled. The 2nd NIC is operational and first in order of the Bind list in Advanced network properties.

I have the service off for now but does this require either reinstalling CRM or trying to switch the server to using the 1st NIC?

Any info appreciated.

Scott

1 REPLY
Silver

Re: UCCX 4.5 Voip Monitor service throws errors

This indicates the NIC card is down that is used for VoIP monitoring or the registry entry for it is not set correctly.

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