Automatic recording of outgoing agent calls is not supported....A manual alternative is to set up task button to allow the agents to start and stop recordings. This is done by building a web/database application that manages an outbound campiagn. This campaign manager application can query real-time call center stats to determine when outbound call contacts should be inserted into queue. Outbound call contacts can be inserted into queue by having the campaign manager application generate an HTTP trigger for each outbound call contact.
I'm not able to access my old voice mail messages all of a sudden. The recording says something like 'the message is currently not available'. This has never happened before in all the years I have been using this system. I have t...
If you have 2 ISR routers, one acting as Failover, do we need to have both the same number of SRST licenses on the 2 routers?
No. You will only need the SRST licenses on the primary router. Because this feature...