For Unified CCX 5.0(2), the standard package will support skill and competency-based routing. However, it will no longer support Cisco Agent Desktop. IP Phone Agent and Cisco Supervisor Desktop will continue to be supported.
Michael - thanks, yes this is helpful. I guess the problem I have is Cisco making a significant licensing change in what effectively a minor update (5.0(1) to 5.0(2)). I think this was a very bad decision at best.
Certainly good feedback which I hope you have channeled to your Cisco Account Team.
The 5.0(2) release was deemed as more than a maintenance release as it was targeted to support CUCM 6.1.
My understanding is that the driver for standard license repackaging was so that it would effectively address the entry level ACD market segment. A business/marketing decision that obviously had implications for those customer's that are already using the CAD with the standard package CAD and looking to upgrade to 5.0(2). I may be wrong but I suspect there may be discounts or promos to 'ease' the migration for such customers. Check with your friendly Cisco Account Team.
SIP traces provide key information in troubleshooting SIP Trunks, SIP
endpoints and other SIP related issues. Even though these traces are in
clear text, these texts can be gibberish unless you understand fully
what they mean. This document attempts to br...
Please find the attached HTML document, download and open it on your PC.
This provides an easy to use form where you simply answer a few
questions and it will render the proper jabber-config.xml file for you
to copy/paste. There is built in logic to verif...
CUCM Database Replication is an area in which Cisco customers and
partners have asked for more in-depth training in being able to properly
assess a replication problem and potentially resolve an issue without
involving TAC. This document discusses the bas...