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New Member

UCCX 5.0 (2) Email Notification with Caller information

Hello,

Is it possible to send out an email with a caller ID or phone number?

Scenario, all agents are not available, but they would like an email notifying them of what number called for support and not a CTI port.

I think i can turn off the CTI port information via CCM, but i'm not sure if that works how do i put the callers number in the email.

Andy

2 REPLIES
VIP Super Bronze

Re: UCCX 5.0 (2) Email Notification with Caller information

Sure if you have a premium license; there is an email subsystem that allows you to send emails from a script. Getting the ANI is a simple task of the Get

Call Contact Info step and assigning it to a variable.

I believe that the Cisco Contact Center Express Script Repository includes a script that does email. If not, just search the forum because I'm pretty sure we've covered it before.

Please remember to rate helpful responses and identify helpful or
New Member

Re: UCCX 5.0 (2) Email Notification with Caller information

Thank you Jonathan for the quick response.

We do have the UCCX Premium package.

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