Cisco Support Community
cancel
Showing results for 
Search instead for 
Did you mean: 
New Member

UCCX 5.0.2 HA failing to backup

Hi guys,

I'm trying to backup the contact center locally to a shared folder.

Here is the error I am receiving:

ArchivingFailureEvent id=440, archiveId=CRS_1225203302475_, errorCode=ARCHIVE_CREATION_ERROR, statusMessage=tar failed with error code: 2, cmd: Tar.exe -c --atime-preserve -f "\\<IP>\UCCXBackup\Backup10-28-08#17-15.tar" \\STI\\Backup, refer to the MCVD logfiles for more details

com.cisco.archive.impl.ArchiveFailureException: ArchivingFailureEvent id=440, archiveId=CRS_1225203302475_, errorCode=ARCHIVE_CREATION_ERROR, statusMessage=tar failed with error code: 2, cmd: Tar.exe -c --atime-preserve -f "\\<IP>\UCCXBackup\Backup10-28-08#17-15.tar" \\STI\\Backup

This is the error I found in the MCVD log:

55080: Oct 28 17:19:18.223 GMT+300 %MCVD-BOOTSTRAP_MGR-7-UNK:transction manager uuid = b61e93ab-5a5e-4067-9908-36ecb1f1bbd7

55081: Oct 28 17:19:18.238 GMT+300 %MCVD-LIB_JINI-3-TxLogger-cleanUpOldFiles: failed to delete an old file c:\Program Files\wfavvid\BSTxState\Tx4193927297481356709_b61e93ab-5a5e-4067-9908-36ecb1f1bbd7.old .:Undefined mnemonic 'TxLogger-cleanUpOldFiles: failed to delete an old file c:\Program Files\wfavvid\BSTxState\Tx4193927297481356709_b61e93ab-5a5e-4067-9908-36ecb1f1bbd7.old .'

55082: Oct 28 17:19:18.238 GMT+300 %MCVD-BOOTSTRAP_MGR-7-UNK:ClusterProfileInfo::Successfully copied profile.ini to profile.ini.bak

55083: Oct 28 17:19:18.238 GMT+300 %MCVD-BOOTSTRAP_MGR-7-UNK:^^^^ BootstrapServiceImpl:: finish committing!

55084: Oct 28 17:19:18.238 GMT+300 %MCVD-BOOTSTRAP_MGR-7-UNK: com.cisco.bootstrap.impl.adaptor.JiniClient.execAsSubjectTrans:642@Thread-1546: **** commit done. ****

55085: Oct 28 17:19:18.238 GMT+300 %MCVD-BOOTSTRAP_MGR-7-UNK:AdaptorMsgProcessor: Sent : { STORE_RECORD_CONF[length=-1,invokeId=955] to Socket[addr=10.100.100.51,port=,localport=990] }

55086: Oct 28 17:19:18.238 GMT+300 %MCVD-BOOTSTRAP_MGR-7-UNK:AdaptorMsgProcessor : finish processing messageslength=801,invokeId=955

1 REPLY
Bronze

Re: UCCX 5.0.2 HA failing to backup

The error " %MCVD-BOOTSTRAP_MGR-7-UNK:transction manager uuid " means - After Config object replace() operation aborted, the READ lock on the Config object is not got released. That caused the subsequent operation failed. Try the bug id CSCsh84808.

457
Views
0
Helpful
1
Replies
CreatePlease to create content