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UCCX 5.0(2) question on upgrading to SR2

I need to do a cucm upgrade, and this will require me to upgrade uccx from 5.0(2) to 5.0(2)SR2.

Is it as simple as running the exe from the server, then reboot? Then resynch jtapi?

Do the CDA and Supervisor need to be updated?

Thanks

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VIP Super Bronze

Re: UCCX 5.0(2) question on upgrading to SR2

It is that easy. Remember to disable CSA first! Of course take a fresh backup before you start just in case. :)

CAD and CSD will likely require upgrades. This will happen automatically at next logon but agents/supervisors must have local administrative privileges for it to occur.

2 REPLIES
VIP Super Bronze

Re: UCCX 5.0(2) question on upgrading to SR2

It is that easy. Remember to disable CSA first! Of course take a fresh backup before you start just in case. :)

CAD and CSD will likely require upgrades. This will happen automatically at next logon but agents/supervisors must have local administrative privileges for it to occur.

New Member

Re: UCCX 5.0(2) question on upgrading to SR2

Thank you sir....5 points to you.

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