Cisco Support Community
cancel
Showing results for 
Search instead for 
Did you mean: 
Announcements

Welcome to Cisco Support Community. We would love to have your feedback.

For an introduction to the new site, click here. And see here for current known issues.

UCCX 5.0 - Backup stuck in Initializing

When I try to perform a manual backup on UCCX 5.0, it gets stuck in "Initializing".

I don't get any BACKUP_FAIL error code. It just gets stuck in that cycle...

(See attachment MCVD.log for the log messages)

Any ideas?

Thanks in advance.

3 REPLIES
New Member

Re: UCCX 5.0 - Backup stuck in Initializing

I know I had a similiar issue with UCCX 7.0(1) and had to apply a SR which addressed the problem. Not sure if there is any relevant 5.0 SR fix...

Re: UCCX 5.0 - Backup stuck in Initializing

Hi. Thanks for the reply.

Can you tell us what was the UCCX 7 SR that you used to solve this issue?

After your post, we verified that we have a customer, with UCCX 7.0(1)Build186, with the same problem.

Thanks for your help.

Re: UCCX 5.0 - Backup stuck in Initializing

I applied 7.0(1) SR03 Build011 on the 7.0(1) Build186 UCCX, and the problem still persisted...

292
Views
4
Helpful
3
Replies
CreatePlease to create content