Cisco Support Community
cancel
Showing results for 
Search instead for 
Did you mean: 
Announcements

Welcome to Cisco Support Community. We would love to have your feedback.

For an introduction to the new site, click here. If you'd prefer to explore, try our test area to get started. And see here for current known issues.

New Member

UCCX 5.0 HA

I have a customer who already has a UCCX 5.0 in production, but wants to add a second UCCX 5.0 server as HA. Can anyone please point me to the right direction in terms of installing/configuring UCCX HA documentations?? Or is there any gotcha that I should be aware of??

Thanks for any help.

Cheers,

Hunt

6 REPLIES
Blue

Re: UCCX 5.0 HA

You will need to upgrade to SQL first (from MSDE) and then install the second HA server. This should all be done after hours. Not really any gotchas.

adignan - CDW

*Please rate helpful posts.

New Member

Re: UCCX 5.0 HA

Hi adignan,

Thanks for your prompt response ;)

In terms of IP addressing, do i just need to give the 2nd HA server another IP?? Any virtual IP required??

Any formal CCO documentation regarding this??

Cheers,

Hunt

Re: UCCX 5.0 HA

Hunt,

You can assign just a physical ip (unique) to the HA server. There is no clustering using windows involved here. The clustering is taken care of by IPCC itself. So no virtual ip configuration required. We recently did an install of a HA server to an IPCC 4.x standalone server and we did have some issues. The services on the primary box went down after the secondary servers install was complete. The primary IPCC server and secondary IPCC server had to be rebooted after the install to fix the issue.

I Would suggest doing this install after hours if at all possible to avoid any similar issues

New Member

Re: UCCX 5.0 HA

Thisisshanky,

If the customer wants to have the 2nd UCCX server as cold standby on a different geographic location, does it mean that I will need to install the 2nd new server as 'first node' as well?? And would this mean i need 2 x UCCX licnese rather than 1 x UCCX + 1 x HA license??

And if disaster did happen and i need to restore the UCCX service on the 2nd new server, how and when can i change the IP address back to the site IP???

Cheers,

Hunt

New Member

Re: UCCX 5.0 HA

If your UCCX servers are in different locations it shouldn't matter as long as they have IP connectivity and appropriate infrastructure (i.e. bandwidth) to handle the communicaiton and failure if one were to happen.

New Member

Re: UCCX 5.0 HA

Hi rraver,

How much bandwidth is required for UCCX server and HA server to sync??

Cheers,

Hunt

196
Views
10
Helpful
6
Replies