Hello everyone. I am new to UCCX and we are looking at bringing this product into our organization. My question is, if we purchase the standard package and later on decide we want to benefit from some of the additional features from enhance OR premium, is just a license upgrade or it is fresh install.
Thanks in Advance.
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In the reverse, if we have installed Premium, and want to turn on HA, but only have Enhanced licenses for agents, can we downgrade the Premium to Enhanced via license file?
Or reinstall? Will an Enhanced and Premium server work together via HA? My guess is no.
You said you already have Premium, did I misunderstood?
If you have standard and want to upgrade to Enhanced then you will need to get an upgrade part number, I doubt Cisco will let you downgrade.
Just to add, when you install UCCX there is no difference between Premium/Enhanced/Standard installer it's the license that makes it one or the other. So, when you say you installed Premium but you have Enhanced agent licenses it makes no sense.
its a unique situation. they have standard 4. they want ha. we ordered premium for the second sever but now they need to upgrade licensing for first server and agents. premium is expensive so trying to figure out if we do enhanced or premium
It depends if they need the premium features, if not then you will need to work out the licensing with Cisco, you can RMA them if you just got them.