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New Member

UCCX 5.0 packages

Hello everyone. I am new to UCCX and we are looking at bringing this product into our organization. My question is, if we purchase the standard package and later on decide we want to benefit from some of the additional features from enhance OR premium, is just a license upgrade or it is fresh install.

Thanks in Advance.

~Jeff

1 ACCEPTED SOLUTION

Accepted Solutions
Hall of Fame Super Silver

Re: UCCX 5.0 packages

It's simly a license upgrade. The license upgrade will uncover some of the additional subsystems.

HTH,

Chris

13 REPLIES
Hall of Fame Super Silver

Re: UCCX 5.0 packages

It's simly a license upgrade. The license upgrade will uncover some of the additional subsystems.

HTH,

Chris

New Member

Re: UCCX 5.0 packages

In the reverse, if we have installed Premium, and want to turn on HA, but only have Enhanced licenses for agents, can we downgrade the Premium to Enhanced via license file?

Or reinstall? Will an Enhanced and Premium server work together via HA? My guess is no.

Hall of Fame Super Silver

Re: UCCX 5.0 packages

Why would you want to downgrade? Premium give you HA just like Enhanced.

Chris

New Member

Re: UCCX 5.0 packages

cost of the agent upgrade from STD to ENH is $855 per agent

to Premium is $1455 per agent.

Hall of Fame Super Silver

Re: UCCX 5.0 packages

You said you already have Premium, did I misunderstood?

If you have standard and want to upgrade to Enhanced then you will need to get an upgrade part number, I doubt Cisco will let you downgrade.

Chris

Hall of Fame Super Silver

Re: UCCX 5.0 packages

Just to add, when you install UCCX there is no difference between Premium/Enhanced/Standard installer it's the license that makes it one or the other. So, when you say you installed Premium but you have Enhanced agent licenses it makes no sense.

Chris

New Member

Re: UCCX 5.0 packages

its a unique situation. they have standard 4. they want ha. we ordered premium for the second sever but now they need to upgrade licensing for first server and agents. premium is expensive so trying to figure out if we do enhanced or premium

Hall of Fame Super Silver

Re: UCCX 5.0 packages

It depends if they need the premium features, if not then you will need to work out the licensing with Cisco, you can RMA them if you just got them.

Chris

New Member

Re: UCCX 5.0 packages

so back to the original question is it a license change or a reinstall?

Hall of Fame Super Silver

Re: UCCX 5.0 packages

Simply a license change, no need to re-install, license files can be removed using the CET utility.

HTH,

Chris

New Member

Re: UCCX 5.0 packages

Chris,

Where can i find the CET utility?

-Peter

Hall of Fame Super Silver

Re: UCCX 5.0 packages

run it from command line.

New Member

Re: UCCX 5.0 packages

is it the following file on the crs server?

c:\program files\wfavvid\cet.bat

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