I have a CCX 5.0 server with many geographic distributed agents. Then I can not deploy a recording server in each site. Also, I can not store recordings in the agents PC, and the, the only solution I have in mind is to place the recording server, in a mirror port of the router that connects us to PSTN. Is this config posible? If so, will all the conversations of Call Manager be saved or only those selected by CCX agents? Once the calls selected are recorded, how are those records distinghised? Many thanks all for your help.
You don't need a recording server at each site if you use the agent based recording. All you really need to do is enable the "Span to PC Port" setting in CallManager for each phone. There are some client NIC requirements but most of the issues have been resolved.
The calls will show up in the supervisor desktop under "Recordings".
We will be able to locate agents in only to places, and will have two recording servers, receiving the taffic from IP Phones using port span. Do you know if this should work? I have made some tests and see files in the recording server, but with 1k length. I am using g711.
Are you getting this error “Installer User Interface Mode Not Supported. The installer cannot run in this UI mode. To specify the interface mode, use the -i command-line option, followed by the UI mode identifier. The value UI mode identifiers...
The below trick might come handy when you have to add a new node to a cluster but you don't have or is unsure of the security password for the publisher. This procedure has been around for ages.
1) Login into the CLI of the Publisher.