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New Member

UCCX 5.0 - Slow aswering agents

Hello All,

How can I increase the time that takes when the agent receives a call, and the system returns the call to the queue becouse the agent didn't answer?

Many thanks all

1 ACCEPTED SOLUTION

Accepted Solutions
New Member

Re: UCCX 5.0 - Slow aswering agents

Hi!

You actually have to open the script that is loaded on your IPCCX application to which your agent is answering.

Inside it, track the Select ressource step and open it. There is a parameter on the bottom of the screen which is named "Timeout" if I remember correctly. This is the time you have to increase.

With best regards,

Chawki

3 REPLIES
New Member

Re: UCCX 5.0 - Slow aswering agents

Hi!

You actually have to open the script that is loaded on your IPCCX application to which your agent is answering.

Inside it, track the Select ressource step and open it. There is a parameter on the bottom of the screen which is named "Timeout" if I remember correctly. This is the time you have to increase.

With best regards,

Chawki

New Member

Re: UCCX 5.0 - Slow aswering agents

If you increase this timeout make sure you change the timer on the agent's line for CFNA.

Jason

VIP Super Bronze

Re: UCCX 5.0 - Slow aswering agents

Agent lines should not have Call Forwarding configured, especially not to voicemail. This is not supported by Cisco.

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