The correct version is installed by default. You have to watch out for the Java system tray icon. It will keep trying to get you to update it. Perhaps you, or someone else with access to the server, updated it.
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We have had problems where the java was updated on a supervisors PC (not the server) and that supervisor couldn't pull the Real Time reporting page from just their PC. It worked fine from other PC's and from the server itself, but had stopped working on the specific user's PC due to that user having updated their Java for another application. Same blank page, with no error. Took us a while to figure out what the actual problem was and what version of Java was required.
These are the paths to get to each CCX logs through CLI. They may be helpful if you are having issues accessing RTMT or downloading logs through it.
If you want to download them you have to prefix "file get " and you can add one of the options (re...