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New Member

UCCX 5 Licenses Upload

Dear all,

We have UCCX 5 deployment.

We uploaded successfully 2 licenses.

The 1st license contains 20 outbound agents. The 2nd one contains 10 outbound agents.

When we look at the license information, we can see only 10 outbound agents.

Is there a way to disable the 2nd license to go back to the initial license which contains the 20 outbound agents.

Thanks in adavance for your help.

2 REPLIES
VIP Super Bronze

Re: UCCX 5 Licenses Upload

Yes but call TAC.

You don't want to be messing around with the "cet" tool unless you are familiar with it.

While you're on the phone make them deal with the license problem. It should treat LIC files in a cumulative fashion. Something is off if it's replacing them on you.

PS. Deactivating the wrong license can take whole system offline so keep an eye on which licenses are being removed.

Please remember to rate helpful responses and identify helpful or
New Member

Re: UCCX 5 Licenses Upload

Thanks,

I will call TAC but maybe it will take a long time.

Could you please give me an idea how they will configure this : registry settings, database or files?

Could you please send me the procedure?

This will help me so much.

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