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New Member

uccx 5 premium abandoned call

hi all,

i have uccx 5 premium  i create script that send url to  crm what i need to capture is the following:

1.call id

2.calling number

3.status of the call -new,connected and abandoned .

the main issue here is to capture the abandoned calls .

i try to do that with "call redirect" and its very good.

any suggestion?

thank you

4 REPLIES

Re: uccx 5 premium abandoned call

I think what you are asking is, how do you "handle" an abandoned call?

Use the On Exception ContactInactive Goto YourLabel step at the top of your script

And create YourLabel somewhere else in the script.  Now, when callers hang up, the script will continue execution at that label instead of dying.

Anthony Holloway

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New Member

Re: uccx 5 premium abandoned call

anthony

thanks for your replay.

do you know how can i send those parameters to url on crm ?

Re: uccx 5 premium abandoned call

I feel tricked.  How many of these threads are you going to start, asking about URL's to CRM?

I'm sorry you are having a hard time getting help, but opening multiple threads about it is not going to help.

Anthony Holloway

Please use the star ratings to help drive great content to the top of searches.
New Member

Re: uccx 5 premium abandoned call

im sorry that you feel like that but i relly dont know how to do this thing...

so if you have a chance to answer if you know i will thank you

the only thing i miss here is the problem that i dont know to tel my crm that we have incoming call and tell him the callng number .

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