I have an application with a script that has a menu. 2 options in the menu are redirect steps / transfers to other areas and does not have any queues associated with them. It works just fine. However in Historical Reports,
The redirected calls show up as abandoned with N/A call priority. What would be causing that?
I'm not able to access my old voice mail messages all of a sudden. The recording says something like 'the message is currently not available'. This has never happened before in all the years I have been using this system. I have t...