UCCX 5 SR2 Agent Detail Report With Short Outbound Calls
Team - we see many entries with called number field blank and duration for talk time very short like 1 to 4 seconds.
Are these due to a bug? Or these due to a off hook / on hook flicker type of situation? The agent does not use headset per customer.
Have you seen this and what is the remedy? Is there a filter in the Historical Reports viewer to filter short outbound calls?
I see UCCX 5 has an SR3 but that release notes does not seem to claim this being an issue. If the data is true can this be proved by Call Manager CDR or a CAD log or the agent state change detail report??
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The short answer is that you don't.... That isn't entirely true while at
the same time it kind of is, but for the most part you don't configure
the softkeys. You enable or disable them via TCL. Here is the long
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Phone Models 802.1X support? 802.1x flavor Addtl Comment EAP-MD5 EAP-TLS
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