I am test UCCX 502 and CCM 613. I try to configure a user in CCM and make it an agent. In the CCX doco, it stated that "Unified CCX Extension Radio button should be selected. However, I could not find this button in End User Configuration page.
In our IPCCX 405, we tick ICD Enabled button in CCM to make a user an agent.
Could someone please tell me how to make this work? We use Extension Mobility.
Yes the flag for IPCC Installed is false in Call Manager.
The reason I could think of is that I configured the CCX as First Node during initial configuration. I do not have a second node installed at the moment. I would like to change the configuration to Single node deployment. Is there a way to change it without reinstalling CRS?
You could change it within the cet tool but that isn't necessary and is not relevant here anyways. It will revert to a single node install after four days if the additional node is not installed.
Something was probably not done correctly during the CCX install. You can restart the initial configuration and follow the install guide very carefully. If it still doesn't work after that, I would recommend opening a TAC case for assistance.
For CYA purposes: The cet tool is intended for TAC. You can easily break your CCX server if you incorrectly use this tool. ALWAYS have a valid backup and enough time to rebuild the server if needed before proceeding!
These are the paths to get to each CCX logs through CLI. They may be helpful if you are having issues accessing RTMT or downloading logs through it.
If you want to download them you have to prefix "file get " and you can add one of the options (re...