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UCCX 6.0 upgrade to 8.5

Hi

Looking at the cisco doc there is no upgrade from UCCX 6.0 to 8.5, a fresh install is required. My question is what licenses do i need. I currently have 

CCX-60ENH-SEAT1 qty 10.

 

Do i need CCX60-85U-E-E-S1 qty 10 to upgrade my existing licenses to 8.5 or do i need to get new licenses L-CCX-85-NEW and L-CCX-85-N-E-LIC? New license cost more. Can someone please confirm if I have the right SKUs or missing any licenses to get my existing CCX-60ENH-SEAT1 qty 10 to 8.5

 

Thanks

1 ACCEPTED SOLUTION

Accepted Solutions

You use the high-level part

You use the high-level part number CCX-85-UPG-LIC and then select which licenses you need from there in CCW.  You would select the Enhanced to Enhanced upgrade from CCX 6.0 to 8.5.

 

If you have licensing questions for any product contact center related, the Cisco Customer Contact Solutions Ordering Guide is an invaluable resource.

 

I exported this from CCW to give you a rough idea of what it looks like:

 

Line
Number
Item NameDescriptionService
Duration
Lead
Time
Included
Item
Quantity
1.0CCX-85-UPG-LICCCX 8.5 UPGRADE - Physical Delivery LICENSES ONLYN/A21 daysNo1
1.0.1CON-ESW-CCX85U09ESSENTIAL SW CCX 8.5 UPGRADE - PD Lic only12 month(s)N/ANo1
1.1CCX60-85U-E-E-S1CCX 8.5 UPGRADE - 6.0 to 8.5 Qty 1 ENH-ENH Seat LICENSE ONLYN/A21 daysNo10
1.1.0.1CON-ESW-C60EES1ESSENTIAL SW CCX 8.5 UPGRADE - 6.0 to 8.5 Qty 1 ENH-E12 month(s)N/ANo10
1.1.0.2UCSS-U-CCX-E-1-1UCSS for CCX ENH - 1 user One Year Sub12 month(s)N/ANo10
1.2CCX-60-85-E-E-UPAKCCX 8.5 UPGRADE PAK - 6.0 to 8.5 ENH-ENHN/A21 daysYes1
1.3CCX-60-85EE-SUPAKCCX 8.5 UPGRADE PAK - 6.0 to 8.5 ENH-ENH SeatN/A21 daysYes1
1.4CCX-85-MEDIAKIT-K9CCX 8.5 UPG 8.5 Media Kit for phyiscal a la carte upgs onlyN/A21 daysYes1
1 REPLY

You use the high-level part

You use the high-level part number CCX-85-UPG-LIC and then select which licenses you need from there in CCW.  You would select the Enhanced to Enhanced upgrade from CCX 6.0 to 8.5.

 

If you have licensing questions for any product contact center related, the Cisco Customer Contact Solutions Ordering Guide is an invaluable resource.

 

I exported this from CCW to give you a rough idea of what it looks like:

 

Line
Number
Item NameDescriptionService
Duration
Lead
Time
Included
Item
Quantity
1.0CCX-85-UPG-LICCCX 8.5 UPGRADE - Physical Delivery LICENSES ONLYN/A21 daysNo1
1.0.1CON-ESW-CCX85U09ESSENTIAL SW CCX 8.5 UPGRADE - PD Lic only12 month(s)N/ANo1
1.1CCX60-85U-E-E-S1CCX 8.5 UPGRADE - 6.0 to 8.5 Qty 1 ENH-ENH Seat LICENSE ONLYN/A21 daysNo10
1.1.0.1CON-ESW-C60EES1ESSENTIAL SW CCX 8.5 UPGRADE - 6.0 to 8.5 Qty 1 ENH-E12 month(s)N/ANo10
1.1.0.2UCSS-U-CCX-E-1-1UCSS for CCX ENH - 1 user One Year Sub12 month(s)N/ANo10
1.2CCX-60-85-E-E-UPAKCCX 8.5 UPGRADE PAK - 6.0 to 8.5 ENH-ENHN/A21 daysYes1
1.3CCX-60-85EE-SUPAKCCX 8.5 UPGRADE PAK - 6.0 to 8.5 ENH-ENH SeatN/A21 daysYes1
1.4CCX-85-MEDIAKIT-K9CCX 8.5 UPG 8.5 Media Kit for phyiscal a la carte upgs onlyN/A21 daysYes1
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