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UCCX 7.0(1) RmCm Subsystem in initializing

Hi, the service RmCm Subsystem stay initializing state. I attach the log. Thank's

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Cisco Employee

UCCX 7.0(1) RmCm Subsystem in initializing

we are getting bad user name and password error in logs

%MIVR-SS_RMCM-4-EXCEPTION:com.cisco.jtapi.PlatformExceptionImpl: Unable to

create provider -- bad login or password. 1525: Oct 28 15:15:16.407 CET

%MIVR-SS_RMCM-4-EXCEPTION: at

Work around

Reset the user name and password of RMCM user from UCCX and restart the CCX engine

Note:- After resetting the username you have to add all the phones to new user in cucm

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