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UCCX 7.0(1)SR03 - I need a Script to collect digits and write to file

I'm trying to come up with a script that will Collect digits and write them to a file. XML, CSV, I really don't care what type of file.  Is this possible?

Thank you


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Re: UCCX 7.0(1)SR03 - I need a Script to collect digits and wri

Yes this is possible. You would use a Collect Digits step, Keyword Transform Document step, and a Write Document step.

The Keyword Transform is the important one, it works like a template. Most of the file is boilerplate and there is a single variable %var% that you can write the collected value to.

This is not a way to write to a file like a log file would be. You are allowed 1 file per call.

If you are looking to track caller collected digits per call over time, I would suggest using Set Enterprise Call Info step and use one of the Custom Call variables. Then pull them out of the database with a custom report or use the canned CCV report.

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