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New Member

UCCX 7.0.1(sr4) Oubound Call's Cause Stuck Agent

Opened a TAC case as well -- but wanted to see if anyone else has seen this.

Upgraded from 7.0.1 to 7.0.1(sr4)

The agent CAD upgraded fine on all the desktops - all the agents have local admin.

What's happening is, on an outbound call, if the agent uses the Answer/Drop button in CAD to hang up, they get stuck in "CONNECTED"

It does drop the call, but the agent ends up stuck in CONNECTED and the only choice is logout/login to get the agent state correct.

Anyone else seen this?

Everyone's tags (2)
4 REPLIES
New Member

Re: UCCX 7.0.1(sr4) Oubound Call's Cause Stuck Agent

I had this problem also when I upgraded to SR4 from SR3. After

two days I went back to SR3 and the problem disappeared.

New Member

Re: UCCX 7.0.1(sr4) Oubound Call's Cause Stuck Agent

Did you ever get a response from TAC on this issue?

I am seeing a similar issue in SR5.

Thanks.

New Member

Re: UCCX 7.0.1(sr4) Oubound Call's Cause Stuck Agent

Hi,

I'm seeing the same problem with our customer .

Any updates from cisco TAC?

Thanks,

Super Bronze

Re: UCCX 7.0.1(sr4) Oubound Call's Cause Stuck Agent

Hi

Ryan from TAC suggested the symptoms for a similar thread may match a known bug (CSCtb77537):

https://supportforums.cisco.com/message/3064699#3064699

Regards

Aaron

Please rate helpful posts...

Aaron Please remember to rate helpful posts to identify useful responses, and mark 'Answered' if appropriate!
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