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New Member

uccx 7.0.1 sr5 wrap up codes for outgoing calls

Hello,

I'd like to know if wrap-up codes can be presented to agents on outbound calls?

Thanks

Cris

1 REPLY
New Member

Re: uccx 7.0.1 sr5 wrap up codes for outgoing calls

There aren't strictly outbound call wrap up codes, but you can configure not ready reason codes to reflect the reason for going "not ready" as in the case to make a outbound call.  The only problems are if they aren't using the CTI managed extension, and more importantly not going "not ready" before making the call.

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