Running UCCX 7.0 with Historical report clien 6.6.
I have heard that there are additional historical reports that can be downloaded. The current reports do not seem real adequate. I can't seem to find a report that has a agent + team summary of calls. Does anyone know how I can get my hands on additional reports, create custom reports or maybe know of a specific report that provides agent summary with team totals? Thanks for the assistance.
I do not know of any additional reports that are available.
I am developing custom reports for UCCX 7.0. In order to create custom reports, you need to have Crystal XI, and be able to do some SQL and XML work. Let me know if you have any specific questions about the development process. Chapter 6 of the UCCX HR Administrator and Developer Guide covers custom report development. There are some errors in it, but those are well documented in this forum.
The short answer is that you don't.... That isn't entirely true while at
the same time it kind of is, but for the most part you don't configure
the softkeys. You enable or disable them via TCL. Here is the long
answer. Be sure to read the whole thing or e...
Topology: IP Phone > Switches > Microsoft NPS setup to forward 802.1x
proxy to > ISE 2.1 patch 3 Authentication: EAP-TLS using Cisco MIC SANs
Phone Models 802.1X support? 802.1x flavor Addtl Comment EAP-MD5 EAP-TLS
Cisco 3905 Y Y N Cisco 6911 Y Y N Cisco ...
This document describe how DST changes and how time changes are
implemented in DST. Daylight Saving Time (DST) is the practice of
setting the clocks forward 1 hour from standard time during the summer
months, and back again in the fall, in order to make b...