I have a client that is adding a new CSQ and needs to purchase some new UCCX Premium agents. Currently they have 186 agent but have no clue how many of the 186 are concurrently logged in. They would like to confirm approximatly how many agents are logged in during peak times before buying new licenses.
I have looked at all the historical reports and cannot seem to find any optinos:
That second link is a cool one, but, in the app admin page you can take a look at the real time reporting. Open your appadmin page go to Tools>Real Time Reporting, after that another tab opens, choose Report and then Overral Cisco Unified Contact Center Stats, there you can see how many agents are logged in at that moment.
Exactly, I am +1 to Gabriel's opinion. Alternatively, you can also pull some realtime reports/stats from Supervisor Desktop client. The Supervisor agent desktop user guide should tell you about those reports.
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The short answer is that you don't.... That isn't entirely true while at
the same time it kind of is, but for the most part you don't configure
the softkeys. You enable or disable them via TCL. Here is the long
answer. Be sure to read the whole thing or e...
Topology: IP Phone > Switches > Microsoft NPS setup to forward 802.1x
proxy to > ISE 2.1 patch 3 Authentication: EAP-TLS using Cisco MIC SANs
Phone Models 802.1X support? 802.1x flavor Addtl Comment EAP-MD5 EAP-TLS
Cisco 3905 Y Y N Cisco 6911 Y Y N Cisco ...