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UCCX 7.0 : Agents should always be ready, even if they miss calls

Hi

We have UCCX 7, Had a query, if Agents can continue to be in "Ready" State, even if they have missed calls. This is an odd requirement, however has been requested by Customer.

Thanks.

1 ACCEPTED SOLUTION

Accepted Solutions
Bronze

Re: UCCX 7.0 : Agents should always be ready, even if they miss

Log in to the appadmin, go to System, System Parameters, set "Agent State after Ring No Answer*" to Ready.

Please rate if this helped.

1 REPLY
Bronze

Re: UCCX 7.0 : Agents should always be ready, even if they miss

Log in to the appadmin, go to System, System Parameters, set "Agent State after Ring No Answer*" to Ready.

Please rate if this helped.

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