Hi, I just added a new agent on the UCCX 7.0, everything works fine except the chat function. The symptom is he can't see other team members in the chat tool and other memebers can't see him neither. I checked the RmCM setting and confirmed all of them are in the same team. Anyone has ideas how to troubleshoot this issue?
You can try resynchronizing from the Desktop Administrator UI (https://serverip:6293/teamadmin). If that doesn't do the trick you'll need to restart. Sometimes the data replication from SQL into the Calabrio LDAP needs a service restart.
Hi, the problem has been fixed. What I did is change the agent from team Helpdesk to team Default, then run the report for this agent, and then change it back to team Helpdesk, then run the report again. He can see other team members now. Not sure which step triggle the update.
Are you getting this error “Installer User Interface Mode Not Supported. The installer cannot run in this UI mode. To specify the interface mode, use the -i command-line option, followed by the UI mode identifier. The value UI mode identifiers...
The below trick might come handy when you have to add a new node to a cluster but you don't have or is unsure of the security password for the publisher. This procedure has been around for ages.
1) Login into the CLI of the Publisher.