I created a script to make the incoming calls go to the select resouce to the csq. Is there a way to set up the call to ring the phones 3x, if no answer (even when all agents are in ready mode) take the call out of select resource and move the call down to the queue where i have the menu setup to give the callers the option to route the call to somewhere else. I have tried to set the timeout to 15sec in the select resouces to move the call to the queue but it just send the call back to the agent and the phone kept on ringing.
What you are looking for is not Select Resource, that is for queueing up to multiple agents.
I would suggest that you add all the agents to a shared line. Then use the Call Consult Transfer step to call the shared line, making sure you have a Timeout equal to how long you want the shared line to ring. On the Successful branch do a Set Contact as handled, Terminate and goto End. Then after the CCT step you can code your menu of choices for the caller.
The short answer is that you don't.... That isn't entirely true while at
the same time it kind of is, but for the most part you don't configure
the softkeys. You enable or disable them via TCL. Here is the long
answer. Be sure to read the whole thing or e...
Topology: IP Phone > Switches > Microsoft NPS setup to forward 802.1x
proxy to > ISE 2.1 patch 3 Authentication: EAP-TLS using Cisco MIC SANs
Phone Models 802.1X support? 802.1x flavor Addtl Comment EAP-MD5 EAP-TLS
Cisco 3905 Y Y N Cisco 6911 Y Y N Cisco ...
This document describe how DST changes and how time changes are
implemented in DST. Daylight Saving Time (DST) is the practice of
setting the clocks forward 1 hour from standard time during the summer
months, and back again in the fall, in order to make b...