UCCX 7.0 Custom report not showing up in dropdown in HRC
I really need some help with this issue, and I have read this forum and noticed that you guys really help!
I created a custom report in Crystal XI, and a new .xml file for it too. I also added it to the catalog .xml file, hrcReportCatalog_en_US.xml....and then rebooted. But, the new report is not showing up in the drop down box in the Historical Reporting dialog box.
Any ideas? I read troubleshooting in the UCCX HRC Administrator and Developer Guide, Release 7. It appears to me that I have followed it's instructions properly. I double and triple checked spelling. There must be a permission somewhere that is not granted?
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The short answer is that you don't.... That isn't entirely true while at
the same time it kind of is, but for the most part you don't configure
the softkeys. You enable or disable them via TCL. Here is the long
answer. Be sure to read the whole thing or e...
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