There is no such thing as an "Enterprise license" for CCX. The product is licensed under Standard, Enhanced, or Premium. There is no email functionality in either Standard or Enhanced. With a Premium (or IP IVR) license, you have access to the email MIVR subsystem which allows you to send SMTP mail from a script.
Starting in CCX 7.0 the Premium license also allows you access to Agent Email. This allows you to queue emails similar to voice calls within CAD.
I'm not able to access my old voice mail messages all of a sudden. The recording says something like 'the message is currently not available'. This has never happened before in all the years I have been using this system. I have t...
If you have 2 ISR routers, one acting as Failover, do we need to have both the same number of SRST licenses on the 2 routers?
No. You will only need the SRST licenses on the primary router. Because this feature...
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