I am in the process of installing UCCX 7.0 fresh. Server is loaded, SQL loaded and ran through the initial configuration steps for setting up the application. When I got to the step of setting the Unified CCX Administrator I did a search of the Unified CM Users window and used my user id, and now (after closing the browser window) I can no longer get into the Application Administrator page. My UCCX server is not in the domain, my UCM are syncronized with AD, so the users that I was seeing in the Unified CM Users window during setup were all domain users.
I guess my question is, do I have any other options besides rebuilding the UCCX box to get in? Is there anyway to change that Administrator without accessing the Application Administrator page?
Well, if nothing has changed with your account then you should be able to logon with your account. But I assume you have already checked that out. I am not sure about 7.0 (thought I do need to reset my lab system after a DirSync integration debacle...). Anyway, with 5.x you could use the cet tool.
Go to Start>Run and type "cet" or run cet.bat in the "C:\Program Files\wfavvid" directory
Select "com.cisco.crs.cluster.config.AppAdminSetupConfig" from the config object type tree and double click on the row at the right pane.
Select the "com.cisco.crs.cluster.config.AppAdminSetupConfig" tab
As William suggests, you can use the CET tool also with the UCCX 7 ( I had to used it after a Callmanager crash a few months ago). Also if the app administrator user is a domain user, check in Active Directory if the account is locked or if it is disable.
These are the paths to get to each CCX logs through CLI. They may be helpful if you are having issues accessing RTMT or downloading logs through it.
If you want to download them you have to prefix "file get " and you can add one of the options (re...